Returns: questions, answered
How long do I have? 30 days from delivery. Does it cost? No, the label is free. When do I get my money back? After acceptance, 7–10 business days to your bank.
| Item state | Eligible? | Refund |
|---|---|---|
| Unused / in original packaging | Yes | Full price |
| Faulty or not as described | Yes | Full price or replacement |
| Used, changed mind (within 30 days) | Yes | Full price |
The refund timeline, exactly
- Request a free prepaid label from support@stemess-shop.com with your order number.
- Post the item and keep the tracking receipt.
- We inspect within 2 business days of arrival and email the result.
- Once accepted, we release the refund to your original payment method. It takes 7–10 business days to appear in your bank account, as banks set that clearing time. No restocking fee; free shipping is not charged back.
Nothing here removes your statutory consumer rights. Contact: support@stemess-shop.com, (555) 014-2802, 317 Maple Grove Drive, Columbus, OH 43215, USA.